Concept design for enhancing DEWALT customer experience and manual.
DEWALT is one of the worlds leading power tool brands. In a competitive industry, DEWALT needs to adapt to a younger customer who is more agile with technology, wants information faster, and wants to use their products to the fullest.
The DEWALT DCD797 manual is estimated to be 15 pages and is estimated to be translated in 16 different languages. Not only is this a significant amount of printing for just one product, but 75% of end users don't even read the user manual.
This digital manual creates a globally accessible resource for end users and increases user experience with access to more information than they have in a paper manual. Only legally required material would be produced in a paper manual.